Help center

Account support

Guidance for invitations, registration, and password recovery.

Invitation did not arrive

Check spam, junk, and organization quarantine folders. Ask the inviting Admin or Sponsor to confirm the address and resend only when the invitation is pending or expired.

Invitation already accepted

An accepted invitation should not be resent. Sign in using the account password, or request password recovery from the IOLResearch app.

Password-recovery email did not arrive

Wait briefly, confirm the address entered in the app, and check the newest message. Repeated requests may be temporarily rate limited.

Secure link is invalid or expired

Use the newest email. One-time links can expire or become invalid after successful use. Request a new email from the app when necessary.

Contact support

Replace support@example.com with your production support address in Vercel Environment Variables. Never send a password or one-time token by email.